Refund Policy

At TeDemy, we aim to provide learners with practical, career-focused online courses, certificates and learning support. Please read this Refund Policy carefully before purchasing any course, certificate, internship document or related service from our website.

Digital Course Purchases

TeDemy provides digital learning products, including online courses, recorded lessons, downloadable resources, certificates and career-related documents. Since these are digital products, access may be provided immediately after purchase.

Once a learner has accessed course content, downloaded materials, generated certificates or used any digital service, the purchase will generally be considered final and non-refundable.

Refund Eligibility

A refund may be considered only in limited cases, such as duplicate payment for the same course or service, payment deducted but course access not provided, wrong course access issued due to a technical or administrative error, or a verified technical issue that prevents course access and cannot be resolved by TeDemy support.

Non-Refundable Cases

Refunds will not be provided if the learner changes their mind after purchase, purchases the wrong course by mistake, does not complete the course, expects job placement or salary guarantee, or has already received a course certificate, internship certificate, experience letter, offer letter, recommendation letter or any other career-related document.

Refunds will also not be provided if downloadable content, templates, study materials or digital resources have already been accessed or downloaded.

Internship and Career Document Services

TeDemy may offer internship-related documents, certificates, experience letters, recommendation letters or similar career-support documents as part of selected programs or service packages.

Once document preparation, verification, processing or issuance has started, the related fee becomes non-refundable.

Certificate Issuance

Course certificates and career documents are issued based on completion, eligibility or applicable course rules. Any certificate or document issued by TeDemy is intended to confirm training, learning participation or program completion. It does not guarantee employment, promotion, salary increase or admission into any organization.

Refund Request Process

To request a refund, learners must contact TeDemy support within 7 days of purchase with their full name, registered email address, course or service purchased, payment receipt or transaction ID and reason for the refund request.

Refund requests can be sent to support@tedemy.com.

Review and Approval

All refund requests will be reviewed by the TeDemy team. Submission of a refund request does not guarantee approval. TeDemy reserves the right to approve, reject or request additional information before processing any refund.

Refund Processing Time

If a refund is approved, it will be processed to the original payment method within 7 to 14 working days. The actual time may vary depending on the payment gateway, bank or financial service provider.

Technical Issues

If you face any technical issue while accessing your course, please contact our support team first. We will make reasonable efforts to resolve the issue before considering a refund.

Changes to This Policy

TeDemy reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page. Continued use of our website or services after changes are published means you accept the updated policy.

Contact Us

For refund-related questions, please contact us at:

Email: support@tedemy.com
Website: tedemy.com